1. Provider
alphaweforge.com, PE; Office 504, Business Center Horizon, 12 Khreschatyk Street, Kyiv, 01001, Ukraine; EDRPOU 51768342; contact@alphaweforge.com; +380 979 272 0718. Licence: n/a. Law of Ukraine No. 675-VIII “On Electronic Commerce” (03.09.2015), Art. 7.
2. Scope and deliverables
We provide e-commerce development, configuration, integration, and consulting. Scope, milestones, deliverables, acceptance, and timelines are set in the proposal, statement of work, or order confirmation.
3. Fees, payment, third parties
Fees, taxes, and payment schedules are in the proposal or invoice. Late amounts may suspend work. Third-party platform, payment, hosting, and licence fees are yours unless agreed. We are not responsible for third-party acts, outages, policy changes, or fees. Advertising claims are accurate and substantiated where required under Law No. 270/96-VR “On Advertising” (03.07.1996).
4. Orders and contract formation
For orders, offer and confirmation rules apply under the Civil Code of Ukraine No. 435-IV (16.01.2003), Arts. 633 and 641, and Law No. 675-VIII “On Electronic Commerce,” Arts. 8–11. Cancellation and refund terms are in the applicable offer or order confirmation.
5. Consumers and complaints
Consumers receive reliable pre-contract information on services, price, terms, and complaint/return procedure under Law No. 1023-XII “On Consumer Protection” (12.05.1991), Arts. 4 and 15. Complaints: contact@alphaweforge.com or the address above. Consumer disputes may go to the State Service of Ukraine on Food Safety and Consumer Protection under Art. 4.
6. Data, cookies, communications
Personal data is processed under Law No. 2297-VI “On Personal Data Protection” (01.06.2010), Arts. 6 and 12. Non-essential cookies require prior informed consent; the banner allows accept/reject and is not pre-ticked, per Art. 6. Communications confidentiality is protected under Law No. 1882-IX “On Electronic Communications” (16.12.2020).
7. Liability
To the extent permitted by law, we are not liable for indirect, incidental, or consequential loss, loss of profit, data, or business. Our total liability is limited to fees paid for the affected service. Nothing limits rights that cannot be limited by law, including consumer rights.